ZiaDeTailor
Crafted for your culture, confidence, and personal style.
Learn about our custom tailoring, shipping process, and policies for returns, exchanges, and refunds.
About ZiaDeTailor
Custom tailoring and African-inspired fashion made with care.
ZiaDeTailor creates custom clothing and African-inspired fashion designed to celebrate culture, confidence, and individual style. We offer thoughtfully made garments for men, women, and children, including custom tailoring, alterations, embroidery, and made-to-measure pieces.
Our collections feature vibrant fabrics, timeless silhouettes, and detailed craftsmanship. Whether you are shopping for everyday wear, a special occasion, cultural attire, or a fully custom design, we aim to help you find clothing that feels personal and fits beautifully.
We appreciate every customer who supports ZiaDeTailor. Follow us on social media and subscribe to our newsletter for new arrivals, special offers, and updates.
Shipping Policy
How we prepare, ship, and support your order.
- Ready-to-ship products are generally prepared within 1–3 business days.
- Custom, made-to-measure, embroidered, altered, or personalized items may require additional production time. Estimated timing will be provided during checkout or after your order is confirmed.
- Delivery estimates begin after an order is processed and shipped. Shipping estimates use business days and exclude weekends and public holidays.
- Carrier delays, weather, customs processing, and other circumstances outside our control may affect delivery dates.
- Please confirm your shipping address before placing an order. ZiaDeTailor is not responsible for delays or losses caused by an incorrect or incomplete address submitted by the customer.
- Inspect your order promptly after delivery. Contact us within 3 business days if an item is missing, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged in transit, or different from what you ordered, contact us as soon as possible. Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label when relevant.
We will review the request and work toward an appropriate resolution. Depending on the situation, this may include a replacement, repair, store credit, or refund.
Returns, Exchanges & Refunds
Please read these conditions before requesting a return.
Return eligibility
Eligible non-custom items may be returned within 30 days after delivery. To qualify, an item must be unworn, unused, unwashed, free from damage, returned with original tags and packaging, and accompanied by proof of purchase or an order number.
Non-returnable items
- Custom-made, made-to-measure, personalized, altered, or embroidered items.
- Special-order products and final-sale items.
- Items that have been worn, used, washed, damaged, or changed after delivery.
- Earrings or hygiene-sensitive accessories, where applicable, and gift cards.
Exchanges
If you need a different eligible ready-to-ship item, contact us before returning the original item. Availability is not guaranteed. Custom and altered garments generally cannot be exchanged unless there is a verified defect or an error on our part.
Refunds
After we receive and inspect an authorized return, we will notify you whether it is approved. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may take 1–10 business days to post the credit.
Original shipping charges are non-refundable unless the return is due to a verified ZiaDeTailor error, defective item, or incorrect item.
Need help with an order?
Contact us before returning an item. We will provide the appropriate return instructions and authorization details.